InfiPlex Knowledge Base

This document outlines the steps to integrate the InfiPlex Inventory & Order Management System (OMS) with your Walmart Partner account.

Cancel vs delete an order in the InfiPlex Shop system: canceling keeps the record and flags it, deleting removes it permanently. Inventory is not adjusted.

Three ways to reach InfiPlex support: the ticket icon in the admin dashboard, the Support link on the site menu, or email. First tickets create an account.

The InfiPlex Webstore and Order Management System (OMS) can be connected directly to your eBay account. This allows the system to pull your eBay orders into the OMS and send tracking numbers and inventory updates back to eBay.

Learn how to enable Google Analytics Ecommerce Tracking with your InfiPlex Webstore.

An optional feature of the InfiPlex Shop system is the Return Merchandise Authorization (RMA) process. This article explains how to set it up if you want to use it to facilitate customers returning purchased items.

The InfiPlex Order Management System (OMS) can transmit all marketplace orders to your Shopify webstore and retrieve tracking information to send back to your marketplaces. We refer to this feature as the Shopify Push connection. This connection is ideally suited for Shopify store owners who want Shopify to act as the System of Record (SOR) for inventory while managing all orders within the Shopify admin.

If using a Custom Shipping Option you can set flat fee shipping prices based on either the value of the products in the cart or the weight of the products in the cart, special shipping price if the cart contains certain products, etc.

InfiPlex connects to Amazon FBA over the SP-API, identifies your FBA SKUs, reads FBA stock by SKU into its own InfiPlex warehouse, keeps it current, and sends orders from your other channels to FBA for delivery. Covers set-up, how FBA inventory is read as a separate location, what Amazon and your other channels receive, the FBA order flow, UPS WorldShip handling, and how to remove FBA from an account.

Move a SKU from Fulfilled by Amazon to seller fulfilled: archive it in the Seller Central FBA inventory tab, then remove it from the InfiPlex Amazon FBA tab.